How AI is Revolutionizing the Healthcare Industry
Digital Transformation
How AI is Revolutionizing the Healthcare Industry
Teleperformance · 03.31.2022

 


The healthcare industry continues to witness how digital technologies are revolutionizing the ways patients seek assistance and how healthcare professionals provide care. Improving the patient experience in today’s digital age means exploring the opportunities and capabilities of artificial intelligence (AI), in order to simplify and expedite processes for both patients and companies in the healthcare industry.


AI is currently setting the pace in supporting the healthcare industry. The industry is recognizing its benefits and its potential, as evident by the rising investments companies have been making in recent years. Forbes reported that the global AI’s size in the healthcare market is forecasted to grow to $45.2 billion by 2026. CIOs are prioritizing AI investments for the next five years, according to Health Care IT News. Besides improving the overall patient experience, many companies in the industry are also experiencing another major benefit resulting from implementing AI applications: cost savings. It has been estimated, according to the National Library of Medicine, that AI applications could cut annual healthcare costs in the United States by $150 billion in 2026.

Implementing AI to Redefine Healthcare


Utilizing the capabilities of AI has truly allowed the healthcare industry to provide care and assistance like never before. It’s also a win for patients, as AI-driven apps and devices continue to aid patients in pursuit of convenience and speed while receiving care. Let’s take a look at a few more ways AI is redefining healthcare:

  • Better patient health, thanks to personal AI health assistants: Imagine improved and better health at your fingertips—thanks to AI, it’s now possible. These digital health assistants use a technology that features a voice-enabled AI that can analyze necessary data and wearable medical IoT devices such as smart watches, fitness trackers, and CPAP masks. They are capable of assisting patients in health-related tasks, such as setting up doctor’s appointments, checking symptoms, filling prescriptions, recommending dietary plans, as well as proving health and wellness tips.

  • Diagnostics support to assist medical professionals: Through deep learning algorithms, medical professionals are able to receive additional assistance to accurately provide a diagnosis to a patient. AI can assist medical professionals in diagnosing diseases by doing a lot of the initial analysis based on trained models. In addition, AI adds a unique value in helping detect anomalies in medical images that are too small for the human eye to detect.

  • Simplified Electronic Health Records (EHR) Documentation is necessary in the healthcare industry. With so much on their plates, doctors and other healthcare professionals would benefit from AI to assist them in documenting patients’ records and other information. Through AI capabilities such as speech recognition and predictive auto-complete, EHR systems can be more efficient. Furthermore, AI technology can automate several clerical tasks, including documenting medical findings, writing prescriptions, processing insurance claims, patient billing, and data reporting. Its benefits? Reduced physician burnout, reduced error rates in filing claims, more efficient payments, and better patient and provider outcomes.

Gain a competitive advantage in the industry by exploring Teleperformance’s AI operations built for the healthcare industry. Learn more about our digital solutions that can deliver simpler, faster, and safer interactions to your customers. Contact us today!

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